Privacy policy
Last updated: May 2026
Coremaster Inc. (“Coremaster”, “we”, “us”, or “our”) operates the website coremaster.ca, coremasterinc.com, and related ecommerce services that sell pest-control products and related services across Canada.
This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect your personal information when you visit our website, create an account, place an order, apply for wholesale services, communicate with us, or otherwise interact with our business.
By accessing our website, creating an account, submitting information, placing an order, or otherwise interacting with our services, you consent to the collection, use, disclosure, retention, and processing of your personal information as described in this Privacy Policy and applicable Canadian privacy laws.
Coremaster complies with applicable Canadian privacy legislation, including:
- Personal Information Protection and Electronic Documents Act (“PIPEDA”)
- Quebec Law 25
- Alberta Personal Information Protection Act (“Alberta PIPA”)
- British Columbia Personal Information Protection Act (“BC PIPA”)
If you do not agree with this Privacy Policy, please discontinue use of our website and services.
1. Scope and Applicability
This Privacy Policy applies to personal information collected through:
- Our websites and ecommerce platforms
- Customer purchases and order processing
- B2C retail services
- B2B wholesale accounts and applications
- Customer support interactions
- Marketing communications
- Mobile and desktop website usage
- Promotional campaigns and advertisements
This Privacy Policy does not apply to:
- Information that has been anonymized
- Third-party websites not controlled by Coremaster
- Employee information not governed by applicable consumer privacy laws
2. Information We Collect
We collect personal information directly from users, automatically through website technologies, and from third-party service providers where permitted by law.
2.1 Information You Provide
Account Information
- Full name
- Email address
- Phone number
- Password credentials
- Company or business name
- Wholesale registration information
Order & Billing Information
- Billing address
- Shipping address
- Purchase history
- Transaction details
- Order preferences
- Partial payment information such as card type and last four digits
Payment Information
Payments are processed through third-party payment providers. Coremaster does not store complete credit card details on its servers.
Communications
- Customer support inquiries
- Emails
- Contact form submissions
- Chat communications
- Phone communications
Marketing Preferences
- Newsletter subscriptions
- Seasonal alerts
- Promotional preferences
- Email consent records
Wholesale & Business Information
- Business licenses
- Professional information
- Tax details where required
- Company purchasing requirements
2.2 Information Collected Automatically
When you visit our website, we and our third-party providers may automatically collect:
- IP address
- Device identifiers
- Browser type
- Operating system
- Geographic region
- Referral URLs
- Website activity
- Pages viewed
- Products viewed or added to cart
- Time spent on pages
- Advertising interaction data
This information may be collected using:
- Cookies
- Pixels
- Web beacons
- Session tracking
- Analytics technologies
- Advertising tracking tools
3. Purposes for Collecting Information
We collect and use personal information for legitimate business purposes including:
Ecommerce Operations
- Processing orders
- Shipping and fulfillment
- Payment processing
- Returns and refunds
- Customer account management
Customer Support
- Responding to inquiries
- Providing technical support
- Resolving disputes or complaints
Marketing & Advertising
- Sending transactional emails
- Sending promotional communications
- Seasonal pest alerts
- Product announcements
- Personalized advertising and remarketing
Website Operations & Analytics
- Website functionality
- Security monitoring
- Fraud prevention
- Analytics and performance improvements
- User experience optimization
B2B & Wholesale Services
- Reviewing wholesale applications
- Managing reseller accounts
- Providing professional support services
Legal Compliance
- Compliance with Canadian laws
- Regulatory obligations
- Law enforcement requests
- Tax and accounting requirements
4. Consent
Where required by law, Coremaster obtains meaningful consent for the collection, use, and disclosure of personal information.
You provide express consent when you:
- Create an account
- Place an order
- Subscribe to emails
- Submit forms
- Apply for wholesale services
Consent may also be implied where appropriate and legally permitted.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us or using available unsubscribe mechanisms.
5. Cookies and Tracking Technologies
Coremaster uses cookies and similar technologies to:
- Maintain website functionality
- Keep users logged in
- Remember preferences
- Analyze website traffic
- Improve performance
- Measure advertising effectiveness
- Deliver personalized advertisements
Types of Cookies
Essential Cookies
Required for core website functionality and ecommerce operations.
Analytics Cookies
Used to analyze website traffic and visitor behavior using services such as Google Analytics.
Functional Cookies
Used to remember settings and user preferences.
Advertising & Remarketing Cookies
Used by advertising platforms such as Google Ads and Meta Ads to display personalized advertisements and remarketing campaigns.
We may use technologies including:
- Google Analytics
- Google Ads
- Meta Pixel
- Conversion tracking tools
- Ecommerce analytics integrations
Users may manage cookies through:
- Browser settings
- Device privacy settings
- Cookie consent tools
- Advertising opt-out mechanisms
Disabling cookies may impact website functionality.
6. CASL Compliance
Coremaster complies with Canada’s Anti-Spam Legislation (“CASL”).
Marketing emails are only sent where permitted by law or where consent has been obtained. Users may unsubscribe from marketing communications at any time using unsubscribe links or by contacting us directly.
7. Automated Decision-Making & AI Tools
Coremaster may use automated technologies, analytics systems, fraud prevention tools, or AI-assisted systems to:
- Improve website functionality
- Detect fraudulent activity
- Analyze purchasing behavior
- Improve advertising performance
- Enhance customer experience
- Recommend products
These systems do not make solely automated decisions that produce legal or similarly significant effects on individuals.
8. How We Share Personal Information
Coremaster does not sell personal information.
We may share information with trusted third parties including:
Service Providers
- Shopify
- Payment processors
- Shipping providers
- Hosting providers
- Email marketing platforms
- Analytics providers
- Customer support providers
Advertising & Analytics Partners
- Meta
- Advertising platforms
- Conversion tracking providers
Professional Advisors
- Lawyers
- Accountants
- Auditors
- Compliance consultants
Legal Authorities
Where required by law or necessary to protect rights, property, or safety.
9. Cross-Border Data Transfers
Some service providers may process or store personal information outside Canada, including in the United States.
Coremaster implements reasonable contractual, organizational, and technical safeguards for cross-border data transfers.
10. Security Safeguards
Coremaster uses commercially reasonable safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, disclosure, alteration, and destruction.
Security measures may include:
- SSL/TLS encryption
- Secure servers
- Access controls
- Authentication systems
- Employee confidentiality obligations
- Security monitoring
- Vendor security reviews
However, no system, network, transmission method, or storage technology is 100% secure, and Coremaster cannot guarantee absolute security.
11. Privacy Breach Notifications
Where required by applicable law, Coremaster will notify affected individuals and applicable regulatory authorities of privacy breaches involving personal information that create a real risk of significant harm.
12. Retention of Personal Information
We retain personal information only as long as necessary for legitimate business or legal purposes.
- Order records: up to 7 years
- Accounting records: as required by tax law
- Customer service communications: up to 24 months
- Marketing consent records: until consent is withdrawn
- Analytics information: limited retention periods based on provider settings
When no longer required, personal information may be securely deleted, destroyed, or anonymized.
13. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access personal information
- Correct inaccurate information
- Withdraw consent
- Request deletion
- Request anonymization
- Opt out of marketing communications
- Request information about data sharing practices
We may require identity verification before responding to requests.
14. Third-Party Providers & Marketplace Services
Our website may contain links, integrations, or access to third-party providers, applications, or services.
Coremaster is not responsible for the independent privacy, security, or data handling practices of third-party providers, marketplaces, or external websites.
15. Children’s Privacy
Coremaster services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children without appropriate parental consent.
16. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with applicable laws of Canada and the applicable provincial laws governing Coremaster operations.
17. Policy Reviews & Updates
Coremaster may update this Privacy Policy periodically to reflect:
- Legal changes
- Operational updates
- Security improvements
- Technology changes
- Service modifications
Updated versions will be posted with a revised “Last updated” date.
18. Contact Us
Privacy Officer
Coremaster Inc.
Email: privacy@coremaster.ca
Customer Support
Email: support@coremaster.ca
Phone: 1-800-CORE-PRO
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator.
