Refund & Return Policy
Last updated: May 2026
Coremaster Inc. (“Coremaster”, “we”, “us”, or “our”) is committed to providing high-quality pest-control products and professional customer service across Canada.
This Refund & Return Policy explains the conditions, timelines, and procedures for returns, refunds, exchanges, damaged items, and non-returnable products purchased through our website, wholesale channels, or related ecommerce services.
By purchasing products from Coremaster, you agree to this Refund & Return Policy, our Terms of Service, and applicable Canadian consumer protection laws.
1. 30-Day Return Policy
Customers may request a return within 30 calendar days from the date the order was delivered.
To be eligible for a return:
- The item must be unused and in original condition
- The product must be in its original packaging
- All accessories, manuals, labels, and included components must be returned
- Proof of purchase or order confirmation is required
Coremaster reserves the right to deny returns that do not meet these conditions.
2. Non-Returnable & Restricted Items
For health, safety, legal, and regulatory reasons, certain products may not be eligible for return or refund once shipped or opened.
Non-returnable items may include:
- Opened chemical or pesticide products
- Used pest-control equipment
- Hazardous materials
- Custom or special-order products
- Clearance or final-sale items
- Gift cards or promotional credits
- Products prohibited from return under applicable Canadian regulations
If a product is marked as non-returnable at the time of purchase, that designation will apply unless otherwise required by law.
3. Damaged, Defective, or Incorrect Items
Customers should inspect orders immediately upon delivery.
If your order arrives damaged, defective, missing, or incorrect, please contact us within 7 days of delivery.
To process claims efficiently, we may request:
- Order number
- Description of the issue
- Photos of the product and packaging
- Shipping label information
Where appropriate, Coremaster may provide:
- Replacement products
- Store credit
- Partial refunds
- Full refunds
4. Refund Approval Process
All returned items are subject to inspection and approval.
Once the return is received and reviewed, customers will be notified regarding approval or rejection of the refund request.
Approved refunds will generally be issued to the original payment method used during purchase.
Depending on your financial institution or payment provider, refund processing times may vary.
5. Return Shipping
Unless the return is due to an error by Coremaster or a defective product, customers are generally responsible for return shipping costs.
Shipping fees are non-refundable unless otherwise required by law.
We recommend using a trackable shipping method for returned items. Coremaster is not responsible for lost or damaged return shipments.
6. Exchanges
Eligible products may be exchanged for the same item or a similar replacement, subject to inventory availability.
Exchange requests must comply with the conditions outlined in this policy.
7. Wholesale & B2B Orders
Wholesale, bulk, commercial, and B2B purchases may be subject to separate return terms, agreements, or manufacturer restrictions.
Unless otherwise agreed in writing, all wholesale sales may be considered final.
8. Order Cancellations
Orders may only be cancelled before shipment processing begins.
Once an order has shipped, cancellation requests may be treated as return requests under this policy.
Coremaster reserves the right to cancel orders due to:
- Pricing errors
- Inventory issues
- Fraud prevention reviews
- Regulatory restrictions
- Shipping limitations
9. Limitation of Liability
To the maximum extent permitted by applicable law, Coremaster shall not be liable for:
- Indirect or consequential damages
- Improper product use
- Delays caused by shipping providers
- Losses resulting from misuse of products
- Business interruption or commercial losses
Nothing in this policy limits rights that cannot legally be excluded under applicable Canadian law.
10. Compliance with Canadian Consumer Laws
This policy is intended to comply with applicable Canadian consumer protection laws, including provincial consumer protection legislation where applicable.
Consumers may have additional rights under provincial laws that cannot be waived or excluded.
11. Policy Updates
Coremaster reserves the right to update or modify this Refund & Return Policy at any time.
Updated versions will be posted on our website with a revised “Last updated” date.
12. Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact:
Coremaster Inc.
Email: support@coremaster.ca
Phone: 1-800-CORE-PRO
